Why EMERGE is the top Order Management Software for Distribution and Trading SMB?

Work order management software provides tools to centralize and streamline work orders from different departments in your distribution business. The software helps you manage the entire process of creating, assigning, tracking and completing work orders, from initial request to final report, which is a great support for management. A typical work order management software has the following key features that contribute to optimizing the process:

• Centralize all tasks assigned to you in a dashboard, helping you not to miss any important tasks.
• Customize the approval process in your workflow at the appropriate processes when it needs to be checked and confirmed by managers.
• As a manager, you can assign tasks, projects or sales orders to the appropriate team members. By accessing the assigned tasks, they can manage these works effectively and the results are also presented to management.

In the EMERGE modules, you all have a task and notes section, which is very important to record important things related to the order being fulfilled. This improves communication between departments in your business. For example, a sales order has a note about the shipping terms. This note will then be tagged to the order throughout its lifetime, so that the order fulfillment department will also see the note and fulfill the requirements for this order. In short, work order management software helps businesses manage orders, tasks, and even employees more easily and quickly.

As an important input for wholesale distribution and trading businesses, purchase orders and supplier management significantly impact on the bottom line. Purchase order management software with purchase order and supplier management functions can help a business optimize input resources. 

• Automatically create proposed-purchase orders for items that reach the threshold with appropriate quantities and suppliers.
• With each proposed purchase order generated by the software, you can approve and process it, which saves a lot of time for managers on reconciling quantities and suppliers.
• Track inventory levels in real time including quantities in incoming purchase orders.
• Integrated with accounting systems like Xero, allowing you to export supplier invoices to your accounting department, streamlining your financial records to ensure accuracy.

In addition, order management software provides detailed reports regarding purchasing status and supplier performance based on actual delivery times versus expected delivery times. This helps you to categorize quality suppliers as well as be more intuitive in purchasing decisions when it comes to efficiency.

Take the lifecycle of a package that is delivered to you, for example. After the seller purchases the product from their supplier, if it’s not dropshipping, the product will then be stored in their warehouse. During this storage period, not only your package but thousands of other packages are in the seller’s warehouse. This may be easy for the seller, a wholesale distribution business, if the product has a short shelf life, but for a product with a long shelf life like machinery, the product’s life cycle can be up to years. So basically, this depends on the type of product the wholesaler is selling, but after all, inventory is still a stage that wholesalers need to manage well to save costs and not let cash flow stuck in the warehouse.

EMERGE provides inventory order management software which helps businesses track inventory levels, manage customer orders, and coordinate with suppliers to improve efficiency and reduce costs. Some of the notable features of the inventory order management software include:

• Real-time inventory levels updates: This inventory level is provided by the system after any transaction or order is made. In other words, inventory level in EMERGE is updated in real time with precise incoming purchase order and outgoing sales order quantities.
• Order reminder and back ordering: You can set an average inventory level for a product, so that when the inventory level of this product reaches a threshold, the system will automatically remind you with a suggested purchase order with the appropriate quantity from the supplier you are purchasing from.

These two features are basic but they are the fundamental for preventing costly sales opportunities by out-of-stocking and postponing cashflow by overstocking. Furthermore, having the right purchase order at the right time with the supplier will proportionately avoid supply chain disruptions, especially for B2B orders with large contracts. In addition to inventory order management software, EMERGE also provides wholesale distribution businesses a complete inventory management package from order tracking to order fulfillment and after-sales service.

To cater to the multi-channel strategy that most wholesale distributors are adopting today, EMERGE sales order management software provides businesses with a B2B purchasing platform. This is a built-in platform, helping you achieve stability and cost savings without having to pay monthly platform fees or being taken a portion of revenue.

• Customize the store for each customer with different price lists, discounts or product categories to suit their preferences and relationship with the company. This ensures that loyal customers get the right benefits they deserve, and you won’t accidentally forget it.
• Invite customers to your online store via email or through a public registration portal if you want to attract more customers and make it easy for customers to contact the company without talking to any sales staff.
• Now your customers can view and place orders themselves without wasting time emailing back and forth with sales staff. Furthermore, they can check the order status as well as the payment status.
• With a custom online store, variant products, discounts, and special prices can be easily applied according to your purposes, without depending on any third party.
• All customer purchase history is then summarized and centralized in the EMERGE order management software. So no matter which sales channel they purchase products through, their information is stored in one place.

In addition, the sales order management software integrates seamlessly with the Shopify e-commerce platform. Orders from Shopify can be imported into EMERGE, and from here, you have full control over orders from different sales channels, including Shopify.

Having multiple sales channels is a must in today’s competitive wholesale and distribution industry. Customers are becoming more product aware; in addition to online channels, having an offline retail channel is fundamental to your business. EMERGE has been an inventory and order management software in this industry for almost 10 years, we know what you need in a  retail order management software to grow and scale with you. With EMERGE retail order management software, you can:

• Consolidate all orders from multiple sales channels into one dashboard along with a mark for the sales channel they come from.
• Customize the workflow for retail sales to skip steps that are not necessary for a one-time customer, which saves a lot of time and makes the whole process efficient.
• Quickly create sales orders for retail sales in a physical store; invoices can be issued directly from the sales order.
• Easily print sales orders and invoices in a retail format with the option of a thermal printer.
• Generate reports for retail, which are valuable for estimating in-warehouse sales compared to online sales.

Managing orders from different sales channels is not easy, especially when it comes to inventory and stock levels in real time while sales channels operate. Having retail order management software with multi-sales channel management functions boosts sales management to another level of centralization and optimization.

EMERGE offers the right order management software for small businesses based on three criteria: features, usability, and cost. For wholesale and distribution businesses, there are a few common aspects or scenarios regarding the functions you may need such as:

• Multiple warehouses, locations management → Create multiple locations and warehouses under your company. Data is then updated in real time, allowing you to monitor multiple locations at the same time accurately.
• Multiple sales channels → Centralize and organize orders from multiple sales channels, including direct sales, offline sales, or online sales like from e-commerce platform Shopify. Orders from Shopify can be imported into the system within a few clicks. The status of orders from different sales channels can then be tracked from a central location, enhancing the approval and processing process, ultimately speeding up the ordering process and providing a better buying experience for your customers.
• Rental/Project → Dedicated project module, where you can temporarily rent or put products into different projects under your control. Once the project is completed, you can compensate for lost or damaged products.
• Production → When you need to create custom products for customers, EMERGE offers a production module where you can set up templates with bills of raw materials and multiple finished products within different stages. This module allows you to control and track production status based on demand, allowing you to issue production orders from orders sent to you by customers.
• Accounting → Seamlessly integrates with your accounting software, allowing you to export inventory, orders, and invoices to your accounting software. If you are using Xero or QuickBooks, syncing data between the accounting platform and EMERGE saves time on double-entry and complex financial reconciliation.
• Human Resources Management → Easily set up a centralized system to track activity with a permissions system that you can customize to enable or disable features for your employees. Includes CRM modules to track sales commissions as well as post-sales service monitoring, ensuring sales staff take care of their customers from the lead and opportunity stage until they come back if there are any issues with the product.
• Global Transactions → Customize part of your workflow to accommodate global orders that require special documentation or more approval steps. To complete your order, you can create a custom packing list with the information you need to export your products in the fulfillment.

EMERGE offers a one-stop solution for small businesses, providing exactly what you need at a reasonable cost. With our small business order management software, you have the freedom to scale up whether you want to move into manufacturing, project sales, or global trading. We give you the tools to manage efficiently and improve overall operational efficiency accordingly.