EMERGE App – Privacy Policy

1. Definitions

Website means EMERGE App at https://emergeapp.net

Services means the software-as-a-service at https://emergeapp.net

Website Owner means Higher Identity Pte Ltd (also referred to as Higher Identity), a company incorporated in the Republic of Singapore.

2. Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and the website owner.

Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

3. The Website

This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Links on the website to external entities are not covered within this policy.

This privacy policy only covers the domain name of EMERGE App at at https://emergeapp.net.

4. Use of Cookies

What are cookies?

Cookies are small files saved to the user’s computer or device that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage.

The software will save a cookie to your computer or device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer or device, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

5. Personal Information

Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, chat, social media, etc.).

We will use this information to administer our website, applications, databases and marketing material.

We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679.

Further, by providing telephone, email and other details, you consent to Higher Identity contacting you using that method.

You have the right at any time to request a copy of the personal information we hold on you.

Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at support@emergeapp.net.

6. Third Party Services

Higher Identity, at our discretion, may use other third parties to provide essential services on our website or for our business processes.

We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Higher Identity does not share any information with third parties for any unknown or unrelated uses.

7. Information Collection and Use

How do we collect information?

Higher Identity collects information in two possible ways:

  1. When you directly give it to us (“Directly Provided Data”)

When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.

 

  1. When you give us permission to obtain from other accounts (“User Authorised Data”)

Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services.

For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Higher Identity will not retain your personal information longer than necessary.

We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or — in the case of any contact you may have with our support team — for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.

Registration forms

Higher Identity will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  1. You can verify the details you have submitted to Higher Identity by contacting our support team at support@emergeapp.net.  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  2. You can also contact us by the same method to change, correct, or delete your personal information controlled by Higher Identity regarding your profile at any time.
  3. You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at support@emergeapp.net.

Account closure and email lists

You are also free to close your account by contacting our support team at support@emergeapp.net. If you do so, your account will be deactivated.

Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.

However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.

8. Website Security

The security of your personal information is important to us.

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).

When credit card details are entered, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

9. Legal Disclosure

Higher Identity reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

10. Privacy Policy Updates

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time.

We will endeavour to publicise any changes here, by email or by means of a notice on our website.

Last updated: 30 March 2018