Frequently Asked Questions

  • What is EMERGE App? On which platforms can I access EMERGE App?
    EMERGE App is a cloud-based software tool designed to solve order processing, fulfillment tracking and simple accounting problems. EMERGE App is currently a web browser-based application, and can be found at emergeapp.net
  • Is EMERGE App suitable for me if i am a wholesaler/distributor?
    We built EMERGE App primarily for wholesalers and distributors in mind. It has a whole host of modules like one-click invoicing and quotations, multi-sales inventory tracking, and multi currency specifications that are dedicated to help wholesalers like you solve your inventory headaches, so that you can go ahead and focus on what really matters. We know that in the wholesale industry, prices with customers and suppliers are never certain. EMERGE App allows you to modify your prices and discounts seamlessly when dealing with different groups and individuals.
  • Is EMERGE App suitable for me if i’m a brick and mortar retailer?
    If you’re a brick and mortar retailer, EMERGE App provides you with various integration options so that in addition to your physical store, you can sell online on platforms such as shopify, woocommerce, amazon and ebay. Check out our blog for more information.
  • Is EMERGE App suitable for me if i’m an e-commerce business?
    Yes! EMERGE is great for dropship e-commerce, as well as more conventional online businesses. With one click, you can send quotations and invoices over email or save it as a PDF. Emerge App also connects multiple sales channels to your master inventory list, so you don’t have to micro-manage each shopfront. EMERGE App also produces monthly reports so you can always keep track of your stock and sales, and it will also prompt you when current stocks are low. With information from the reports, you can make better informed decisions for your e-commerce business. Emerge App is also currently running integrations to popular e-commerce platforms such as Magento, Woocommerce and Shopify, simplifying and automating the process when someone purchases something from your store.
  • Is EMERGE App suitable for me if i’m running an international business?
    Yes. EMERGE App allows you to track and manage your inventory from multiple warehouses, buy and sell in different currencies, taking into account various tax laws in those countries.
  • What is the target audience for EMERGE App?
    EMERGE works best for wholesale/distributor, and e-commerce merchants, as they often are plagued with massive inventory issues as part of doing business. EMERGE solves these issues that are often heavily reliant on microsoft excel and/or pen-and-paper accounting.
  • What industry does EMERGE App work best for?
    EMERGE is designed to help merchants solve their inventory management issues, regardless of industry. However, businesses with physical inventory such as fashion, hardware, convenience stores will find EMERGE App to be the most useful.
  • Can I customise EMERGE App to suit my business/industry? If yes, how?
    Yes you can! Simply speak to one our of team members and we’ll get you all sorted out.
  • Why is EMERGE App better than my spreadsheets?
    Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails.With EMERGE App, you can minimize human errors because all data is automatically synchronized across different operations like inventory management, sales and accounting, shipping etc. It eliminates double-entries as all processes are streamlined. For example, stock levels are automatically adjusted when sales are made, sales and purchase orders automatically create accounting records etc.On top of this, you always have access to the change history to review administrative backlog. Also, your data can be accessible from any place you want to login and by anyone you invite from your team, while managing their permissions and seeing who did what changes.
  • How much time am I saving when using EMERGE App?
    Heaps! EMERGE App has a few advantages over the traditional methods. First off, learning to use EMERGE App takes no more than half an hour, which means that you can start using EMERGE App right off the get go. Say goodbye to the the high learning curve users encounter with say, Microsoft Excel for example.In addition, EMERGE is designed with the end user in mind. We put all the necessary information on one dashboard for quick and easy access, as well as timely monthly reports from your data so you don’t have to compile them yourselves. Click here to read what others have to say about the EMERGE App experience.
  • How does EMERGE App ensure that I can see reports at a glance/monthly?
    During the day-to-day operations, real time information about your stocks and sales can be viewed under the ‘Intelligence’ tab. If you would like a more comprehensive overview you can find various reports that EMERGE App generates for you, such as your sales, purchases, inventory and statements of accounts reports.
  • How easy is it to understand/use EMERGE App?
    Really easy! When you first use EMERGE App, you will be prompted to go through a quick 12 minute tour of the whole entire application, after which using EMERGE App will seem like second nature. If you ever do need to refresh yourself on how to use EMERGE App, the training tutorial is always available at the training overview tab on the top right corner.
  • Is any training necessary to use EMERGE App?
    No. EMERGE App is designed to be very user friendly and highly intuitive. However, there is a slight learning curve for first-time users, and we strongly recommend you go through a quick 20 minute tutorial that will allow you to maximise EMERGE App’s capabilities to your business advantage.
  • Do we need prior technical expertise?
    No. Using EMERGE App does not require you to have coding experience. The application is built to adapt to you, instead of it being the other way round.
  • Does EMERGE App support imports from other programmes, like Microsoft Office applications for example?
    Yes, You can upload your entire inventory from Excel in CSV format onto the system. If you have a list of customers, suppliers and/or product information in CSV, you can do the same with those as well.
  • What integrations does EMERGE App currently have?
    Currently EMERGE App offers various integrations in partnership with Shopify, Woocommerce, and Magento for our e-commerce clients. We also work with Xero to add further value to both our offline and online merchants.
  • Will EMERGE App use the information that I have stored into my account?
    No, EMERGE App will not disclose any information
  • How can you be contactable?
    We are available 24/7 via email and during 1000H to 2200H (+8 GMT) on on webchat. We seek to respond quickly within 12 hours.
  • Who is on the other side of the line?
    One of our team experts will be on hand to handle your query from start to finish. We believe in superior service and going the extra mile, regardless whether you’re a customer or just passing by.
  • Is EMERGE App available offline?
    We currently do not support an offline version. EMERGE app is currently a cloud-based application, meaning that all changes are saved on our servers in real time.